Shipping Zones

Shipping Zones let you define custom flat shipping rates for specific destination countries or regions. You don't need carrier API credentials — just set your price and go.

When to Use Custom Rates

Custom flat rates are ideal when:

• You want simple, predictable shipping costs per region
• You don't have carrier API credentials
• You want to offer free or discounted shipping to specific countries
• You want a backup option in case carrier APIs are unreachable

Custom rates work alongside carrier rates — you can use both simultaneously. Configure which sources to use in Configuration.

Creating a Zone

1. Go to Shipping Zones in the sidebar
2. Click Create Zone
3. Enter a name (e.g., "Europe", "North America", "Australia & NZ")
4. Select the destination countries for this zone
5. Optionally mark it as the Default Zone — this zone applies to any country not covered by other zones
6. Toggle Active to enable or disable the zone

Adding Rates to a Zone

After creating a zone, click Edit Rates in the zone's actions menu:

1. Click Add Rate
2. Enter a name (e.g., "Standard International", "Express")
3. Set the price (in your store's currency)
4. Set minimum and maximum delivery days (shown as "5-10 business days" at checkout)
5. Optionally set conditions:
   • Minimum/maximum order total — rate only applies within this price range
   • Minimum/maximum weight — rate only applies within this weight range
6. Toggle Active to enable or disable the rate
7. Click Save

Zone Priority

Zones are evaluated in order from top to bottom. The first matching zone wins. Drag zones to reorder them:

1. Specific zones first (e.g., "Canada" before "North America")
2. Regional zones next
3. Default zone last (catches everything else)

Example ordering:

1. Canada           > specific country
2. EU Countries     > regional group
3. Asia-Pacific     > regional group
4. Rest of World    > default zone

Deleting a Zone

Deleting a zone permanently removes it and all its rates. This cannot be undone.

1. Click the actions menu on any zone
2. Click Delete
3. Confirm in the dialog

Next Steps

• Carrier Rates
• How It Works