Carrier Rates

Connect your carrier accounts to show real-time shipping rates from UPS, FedEx, and DHL at checkout.

Supported Carriers

Connect a Carrier

1. Go to Carriers in the sidebar
2. Click "Connect" on the carrier you want to add
3. Enter your API credentials:
   • UPS: Client ID, Client Secret, Account Number
   • FedEx: Client ID, Client Secret, Account Number
   • DHL: API Key, API Secret, Account Number
4. Click "Test Connection" to verify your credentials
5. Save the account

See the Credentials section for detailed, per-carrier API setup guides.

Manage Carrier Accounts

After connecting a carrier, you can:

• "Test Connection" — verify your credentials are still valid
• "Test Rates" — send a sample rate request to see actual carrier responses
• Configure Services — enable or disable specific service levels (e.g., Ground, Express, Next Day)
• Toggle Test/Production Mode — test rates before going live
• Use Negotiated Rates — if you have contracted rates with the carrier
• Activate/Deactivate — temporarily stop using a carrier without deleting credentials

Rate Selection

Configure how RateTell chooses between carrier rates in Configuration:

• Best Value — one cheapest rate per speed tier
• Cheapest — lowest price always wins
• Fastest — quickest delivery wins
• Carrier Priority — preferred carrier first
• All Rates — show all, customer chooses

Fallback Behavior

If a carrier is temporarily unavailable, RateTell uses your other carriers or custom rates instead. Your checkout never stops working.

Troubleshooting

"Connection failed" error:

• Verify your API credentials are correct
• Check that your carrier account is in active status
• Ensure you're using the correct endpoint (test vs. production)

"No rates returned" for test request:

• Check that the origin and destination addresses are valid
• Verify the package dimensions and weight are within carrier limits
• Ensure the selected services are available for that route

Credentials expired:

• UPS and FedEx credentials don't expire but may be revoked if unused
• For DHL, regenerate keys in the DHL Developer Portal if they stop working

Next Steps

• Set Up UPS Credentials
• Set Up FedEx Credentials
• How Landed Cost Works