Canada Post Credentials

Get API credentials from Canada Post to display live Canada Post shipping rates in your checkout.

What You Need

• Canadian business
• Canada Post business account
• Active contract with Canada Post
• Canadian business address

Step-by-Step Setup

1. Register for Developer Program

1. Visit Canada Post Developer Program
2. Click "Register"
3. Select "Developer Program"

2. Complete Application

Fill out registration form:

• Business Name: Legal business name
• Contact Information: Your details
• Business Address: Canadian address
• Canada Post Customer Number: From your account
• Contract Number: From your shipping contract

Click "Submit Application"

3. Wait for Approval

• Canada Post reviews applications
• Approval takes 3-5 business days
• You'll receive email confirmation
• Check spam folder if no response

4. Receive Credentials

Once approved, you'll get:

• API Key
• API Password
• Customer Number
• Contract ID

5. Add to RateTell

1. Log into RateTell dashboard
2. Go to Settings → Carriers
3. Click "Add Carrier"
4. Select "Canada Post"
5. Enter credentials:
   • API Key: From Canada Post
   • API Password: From approval email
   • Customer Number: Your account number
   • Contract ID: Your contract identifier
6. Enter Origin Postal Code:
   • Must be Canadian format (A1A 1A1)
   • Include space in middle
7. Click "Test Connection"
8. If successful, click "Save"

Testing Your Setup

Test Environment

Canada Post provides test credentials:

1. Enable "Test Mode" in RateTell
2. Use test API key from Canada Post
3. Returns simulated rates
4. Switch to production when ready

Verify Connection

Click "Test Connection" to:

• Validate API credentials
• Check contract status
• Confirm postal code format
• Get sample rates

Troubleshooting

Application Pending: Check spam/junk email or call Canada Post at 1-866-607-6301 after 5 days.

Invalid Contract ID: Find Contract ID in Business Portal → Account Settings (different from Customer Number).

Postal Code Format: Must include space (e.g., "M5H 2N2" not "M5H2N2") and use uppercase.

Postal Code Format Examples

Correct: M5H 2N2, K1A 0B1, V6B 4Y8 Incorrect: M5H2N2 (no space), m5h 2n2 (lowercase), M5H-2N2 (hyphen)

Next Steps

• Configure Canada Post Shipping Rules
• Set Up Rate Shopping
• Test Your Setup

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Need help? Email support@ratetell.com or call Canada Post at 1-866-607-6301