1. Information We Collect
We collect information that you provide directly to us, including when you create an account, use our services, or communicate with us.
- Account information (name, email, store URL)
- Shipping configuration and rules
- Usage data and analytics
- Payment information (processed securely through our payment providers)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your shipping rate calculations
- Send you technical notices and support messages
- Respond to your comments and questions
- Detect and prevent fraud and abuse
3. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit and at rest
- Regular security audits and updates
- Access controls and authentication
- Secure data centers with redundancy
4. Data Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist in operating our platform
- Shipping carriers for rate calculations (only necessary data)
- Legal authorities when required by law
5. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt-out of marketing communications
6. Cookies
We use cookies and similar technologies to provide and improve our services. See our Cookie Policy for more details.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@ratetell.com