Our Commitment to Security
At RateTell, security is our top priority. We implement industry-leading practices to protect your data and ensure the integrity of our platform.
Data Encryption
In Transit
- TLS 1.3 encryption for all data transmission
- HTTPS enforced across all endpoints
- Secure WebSocket connections for real-time updates
At Rest
- AES-256 encryption for stored data
- Encrypted database backups
- Secure key management with rotation policies
Infrastructure Security
- Hosted on enterprise-grade cloud infrastructure
- Distributed denial-of-service (DDoS) protection
- Regular security patches and updates
- Network isolation and firewalls
- Intrusion detection and prevention systems
- 24/7 infrastructure monitoring
Application Security
- Regular security audits and penetration testing
- Automated vulnerability scanning
- Secure coding practices and code reviews
- Input validation and sanitization
- Protection against OWASP Top 10 vulnerabilities
- Rate limiting and abuse prevention
Access Control
- Multi-factor authentication (MFA) available
- Role-based access control (RBAC)
- Password complexity requirements
- Session management and timeout policies
- Audit logs for all sensitive operations
- Principle of least privilege for all systems
Data Privacy
- GDPR and CCPA compliant
- Data minimization principles
- Secure data deletion procedures
- Privacy by design approach
- Regular privacy impact assessments
Compliance & Certifications
- SOC 2 Type II certified (in progress)
- PCI DSS compliant for payment processing
- ISO 27001 standards adherence
- Regular third-party security assessments
Incident Response
We maintain a comprehensive incident response plan:
- 24/7 security monitoring and alerting
- Dedicated incident response team
- Clear escalation procedures
- Transparent communication during incidents
- Post-incident analysis and improvements
Employee Security
- Background checks for all employees
- Regular security training and awareness programs
- Confidentiality agreements
- Limited access to production data
- Secure device and endpoint management
Third-Party Security
We carefully vet all third-party services:
- Security assessments of all vendors
- Data processing agreements in place
- Regular vendor security reviews
- Minimal data sharing with third parties
Your Responsibility
You can help keep your account secure by:
- Using strong, unique passwords
- Enabling multi-factor authentication
- Not sharing your credentials
- Keeping your devices and software updated
- Reporting suspicious activity immediately
Report a Security Issue
If you discover a security vulnerability, please report it responsibly:
Email us at security@ratetell.com
We appreciate responsible disclosure and will work with you to address any issues promptly.