Terms & Conditions

Last updated: November 18, 2025

1. Acceptance of Terms

By accessing and using RateTell's services, you accept and agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our services.

2. Description of Service

RateTell provides shipping rate calculation and management services for e-commerce platforms. Our service includes:

  • Custom shipping rule creation and management
  • Live carrier rate integration
  • Rate shopping and optimization
  • Advanced conditional logic for shipping rates

3. Account Registration

To use RateTell, you must:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Be responsible for all activities under your account
  • Notify us immediately of any unauthorized access

4. Subscription and Billing

RateTell operates on a subscription basis:

  • 14-day free trial available for new accounts
  • Subscriptions renew automatically unless cancelled
  • No refunds for partial months of service
  • You may cancel your subscription at any time
  • Prices are subject to change with 30 days notice

5. Acceptable Use

You agree not to:

  • Use the service for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the service
  • Use the service to transmit malicious code
  • Resell or redistribute our services without permission

6. Service Availability

While we strive for 99.9% uptime, we do not guarantee uninterrupted access to our services. We may perform scheduled maintenance with advance notice.

7. Limitation of Liability

RateTell shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service.

8. Termination

We reserve the right to suspend or terminate your account if you violate these terms or engage in fraudulent activity.

9. Intellectual Property

All content, features, and functionality of RateTell are owned by us and are protected by international copyright, trademark, and other intellectual property laws.

10. Changes to Terms

We may modify these terms at any time. Continued use of the service after changes constitutes acceptance of the new terms.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which RateTell operates, without regard to its conflict of law provisions.

12. Contact Information

For questions about these Terms & Conditions, contact us at legal@ratetell.com